The Client
The client, a ground service equipment manufacturing company in a competitive international market, manufactures ground service equipments, Air conditioning equipments & other high valued equipments for Aerodromes and supplies it to customers who are located across the world and operates with headquarters in Bangalore.
The Business Requirement
The client involved in the manufacturing, sales and service of ground service equipment around the globe, finds that some of their customers face ad-hoc repairs and faults. The client however faces difficulty in fixing or rectifying such discrepancies with quick TAT. The customers essentially need a quick fault recognition solution that can be done by a GPS enabled device, to monitor the discrepancies and trigger alerts, to fix the problem immediately through remote diagnostics.
The Solution Implementation
The Trinetra Wireless – Fleet Management, Mobility and IoT Solutions team understood that the client needed to monitor in real-time their various ground service equipment (GSE) with location information and on key parameters for identifying faults. They were handicapped by their inability to view such information in real time. They needed immediate intelligent data analysis for quick decision-making with efficient high valued asset monitoring solution.
With the Asset Monitoring solution provided by Trinetra the client now was able to monitor GSE with location and in real-time, to make immediate intelligent data analysis & reporting, for quick decision-making and diagnostics. This in turn helped them to deploy their service maintenance team in time to reduce downtime of the equipment.
Productivity is found to increase by 40 per cent by constantly monitoring the critical parameters and alarm system along with real-time diagnosis of information on fault occurrence. Being the OEM of the GSE, the client provides this Asset monitoring and remote diagnostics solution as a Value Addition for their customers.
Trinetra provided the Equipment Management PaaS Solution by integrating the existing monitoring device with the software application. Thus the software provides an efficient Asset tracking solution by remote diagnostics and by sending a command from the application, by monitoring prime parameters of the GSE under any critical situation. As there are high valued customers are satisfied and AMC signups increase, they are planned to implement 500+ licenses for all their customers.
Benefits of the solution
- Instant alerts on deviations from business safety rules
- Alerts when levels monitored exceeds the limit
- Quick Fault Recognition and remote Diagnostics
- Increased visibility between the various stakeholders
- Comprehensive asset monitoring in real-time
- Increased employee/customer satisfaction
- Reduced maintenance costs and downtime
- Increased AMC signups
