The client, a manufacturing company in a competitive international market, manufactures ground service equipment and supplies it to customers who are located across the world.
The Business Requirement
The client involved in the sales and service of ground service equipment around the globe, finds that some of their customers face ad-hoc repairs and faults. The client however faces difficulty in fixing or rectifying such discrepancies with quick TAT. The customers essentially need a solution that can be done by a GPS enabled device, to monitor the discrepancies and trigger alerts, to fix the problem immediately through remote diagnostics.
The Solution Implementation
The Trinetra Wireless team understood that the client needed to monitor in real-time their various ground service equipment (GSE) with location information and on key parameters for identifying faults. They were handicapped by their inability to view such information in real time. They needed immediate intelligent data analysis for quick decision-making.
With the solution provided by Trinetra the client now was able to monitor GSE with location and in real-time, to make immediate intelligent data analysis & reporting, for quick decision-making. This in turn helped them to deploy their service maintenance team in time to reduce downtime of the equipment.
Productivity is found to increase by 40 per cent by constantly monitoring the critical parameters and alarm system along with real-time diagnosis of information on fault occurrence. Being the OEM of the GSE, the client provides this solution as a Value Addition for their customers.
Trinetra provided the solution by integrating the monitoring device with the software application. Thus the software provides an efficient solution by remote diagnostics and by sending a command from the application, by monitoring prime paramours of the GSE under any critical situation.
Benefits of the solution
- Instant alerts on deviations from business safety rules
- Alerts when levels monitored exceeds the limit
- Increased visibility between the various stakeholders
- Comprehensive asset monitoring in real-time
- Increased employee/customer satisfaction
- Reduced maintenance costs and downtime
Client is one of the leading manufacturers of Aviation ground support equipment, such as manufacturing power generators, airport tractors & various power units. The client designs & manufactures various different models of their own electronic devices to monitor and measure key parameters and activities of their equipments.
Client’s major obstacle was to monitor in real time their various ground support equipments location information, key parameters and faults. Even though the client manufacturers customized electronic hardware to adapt to each type of their ground service equipment, they were handicapped by the inability to view information in real time, immediate intelligent data analysis & reporting for decision making was also not available. This led to delays in deploying their service teams for any maintenance and also risks more wear and tear to their ground service equipments in case of any faults.
The technical challenge faced with this client was that they had various types of GPS based data acquisition devices. Trinetra designed a device management layer and framed a protocol for the various devices that the client was deploying so that uniformity can be maintained across devices. The client was then provided with Trinetra PaaS (Platform as a Service) Solution, customized on top of the existing Trinetra Product framework and this enabled the client to use the software application without changing their existing hardware devices. A mobile app on Android and iOS was also developed for their needs.
Trinetra’s Platform as a Service offering has various Dashboards, Map related screens, historical information, Reports, diagnostics screen and many more to aid the customer for intelligent data analysis and decision making.
The offering of Platform as a Service (PaaS) model to host various kinds of third party devices in a structured and reliable manner saves tremendous amount of cost and time for the manufacturers. Trinetra will involved in all important aspects with the customer such as consulting, architecture of the application, development and release
- Platform to monitor various types of assets
- Reusability of existing hardware
- Faster time for overall deployment
- Fault Notifications in real time
- Improved Customer Service
- Maximized Productivity
- Reduced Operational Costs