How operators can enhance the cab booking experience with Trinetra’s application

09 May 2019

The mobile phone has become the biggest medium to engage digital customers and the mobile app is the platform for tangible user experience. Organisations are looking at the mobile app to enhance customer experience and to meet market requirements. The booming cab hiring business also uses mobile applications to gain customer attention and attract more business better. Some have taken to the app-only model to launch their business.

Modern cab booking tech to enhance UX.

The online taxi/cab aggregator needs to be highly intuitive and offer a user friendly layout with all features to enhance the cab/taxi booking experience. With Tranter’s application you can book a cab/taxi in advance, both for official and personal use. It operates with two level approval notifications triggered to both the user and the driver. The app can be enabled with offline features, such as SMS notification. The interface should focus on the user base and ease of use, with a well-defined UX rich user-guide for first time users and for improving customer experience.

The methodology of taxi hailing has changed.

Cab booking services shave grown in popularity steadily over the recent years by offering rides at comparatively lower prices, apart from regular offers. Users of the application, both customer and driver, can use it with greater ease and convenience. It includes checking the status of the driver and his location, the choice of payment method and also provide feedback after the ride is ended.

It has proven to be the right tool for operators, convenience for users and a successful business model. The customer base is based geographically and competition is usually tough. Customers stick to the service provider that offered the most comfortable ride experience, the main reason to come back again. The technology behind the application also provides collaboration with local resources, like hotels and travel agents.

The sync between operators and drivers is crucial in this model as time delay and communication is a critical factor. The contact centre and the software should be capable of handling the peak traffic. To keep up the level of service, the driver behaviour must be pleasant and helpful. The application can help to check on the drivers working remotely and their performance in the long term.

To know more about Trinetra’s fleet management system and the customisation on offer, which also help improve safety and productivity of a vehicle fleet, please contact us for a demo, or visit You can also leave us an enquiry. We’ll get in touch in you.

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