GPS Tracking System for Rental Two-Wheelers

GPS Tracking System for Rental Two-Wheelers

Managing rental 2-wheelers presents challenges like tracking locations, preventing unauthorized use, and ensuring timely returns. Trinetra’s real-time GPS tracking solution empowers rental companies to enhance productivity, ensure security, and boost customer satisfaction through a seamless, data-driven approach.

The Challenges:
  • Real-Time Location Tracking: Difficulty in monitoring vehicle locations leads to operational delays, missed customers, and increased risks.
  • Unauthorized Usage & Delayed Returns: Managing unauthorized vehicle use and late returns impacts operational efficiency and costs.
  • Poor Fleet Utilization: Without data-driven insights, vehicles are either underutilized or overworked, leading to higher maintenance costs.
  • Limited Rider Behavior & Vehicle Performance Insights: Lack of data on rider behavior and vehicle health hampers effective management and proactive maintenance.
Our Solution:

Trinetra’s advanced GPS tracking system addresses these issues with:

  • Real-Time GPS Tracking: Enables precise vehicle location tracking, optimizing fleet logistics and ensuring timely deliveries and returns.
  • Enhanced Security: Features like geofencing and remote immobilization prevent unauthorized use and protect assets.
  • Optimized Fleet Management: Provides data-driven insights to reduce downtime, improve asset allocation, and maximize fleet efficiency.
  • Actionable Analytics: Offers detailed reports on rider behavior, vehicle health, and performance for informed decision-making.
What Sets Trinetra Apart?

Trinetra delivers a comprehensive solution, combining GPS tracking, advanced security measures, and in-depth data analytics. Unlike competitors focusing on isolated features, Trinetra’s all-in-one platform ensures efficient fleet management with minimal hassle and maximum profitability.

Proven Results:
  • 30% Increase in Operational Efficiency: Enhanced workflows and fleet performance.
  • 25% Reduction in Unauthorized Usage: Strong security features decrease theft and misuse.
  • Significant Cost & Time Savings: Optimized asset management reduces maintenance costs and operational downtime.

Trinetra transforms 2-wheeler rental fleet management with its bike GPS tracking system. Boost efficiency, protect assets & drive revenue growth. Contact us today for real-time tracking and advanced fleet solutions!

Dashcam with GPS tracking system for School Buses

School Bus Video Telematics Solutions

The Client

A leading education group faced several pain points and challenges that prompted them to seek a solution from Trinetra Wireless. They approached us for a solution to ensure safe transportation, school bus tracking for students, to enhance mobile surveillance, implement RFID reader technology and monitor fuel levels.

Business Requirement

A discussion with the school management sorted out what they faced as challenges that urged them to find a solution:

  • School Bus Tracking for Students: Real-time tracking for student safety.
  • Mobile Surveillance and Management: Enhanced safety through road and driver monitoring.
  • RFID Reader Integration: Streamlined attendance records and security.
  • Fuel Level Monitoring: Real-time fuel level monitoring for cost savings.
Trinetra Solution

Addressing these challenges was to ensure the safety of students during their daily commute and to enhance the overall efficiency and security of the school bus transportation system. A customized video telematics system was provided to address these pain points in a comprehensive solution. The school bus monitoring solution featured the following components:

  • School Bus Tracking Application: A GPS-enabled mobile application allowed students to track their school buses in real-time on a digital map. It provided estimated time of arrival, offering peace of mind to parents and students.
  • Mobile Surveillance and Management: Video telematics cameras, including dashcams, were installed in buses to monitor both the road and the driver. The software integrated with dashcams provided a live feed to school managers, ensuring vehicle and students’ safety during the journey.
  • RFID Reader Integration: RFID readers were integrated into the fleet management system to read student identity cards and store students’ information on a server, facilitating accurate attendance records and enhancing security.
  • Fuel Sensor: A fuel sensor was installed in the vehicle to monitor and report fuel levels in real-time, helping the school authorities to detect and prevent fuel theft and related concerns like travel distance or route optimization.
Benefits:
  • Real-time Updates: The solution provided real-time updates on the shortest route and driver location, ensuring on-time arrivals and departures.
  • Instant Alerts: Stakeholders received pop-up messages on alerts and trip updates, enhancing communication and emergency response.
  • Fuel Theft Prevention: By monitoring fuel levels, instances of fuel theft were significantly reduced, saving the school management money besides cost management.
  • Operational Excellence: The system ensured the efficient operation of the school bus fleet, reducing delays, enhancing service reliability, and cost efficiency.
  • Efficient Vehicle Journey: Transport Managers could detect unwanted stoppages within the trip time and reduce it, ensuring a smooth and timely journey for students.
  • Energy Management: The telematics solution helped the school management optimize energy management, reducing fuel consumption and running costs.
  • Driver Behaviour Monitoring: The fleet management system allowed for real-time monitoring of driver behavior, ensuring that drivers followed safety protocols and behaved properly during the journey with recorded video footage available, thanks to dashcams.
  • Insight into EV Fleet: For electric buses, the solution provided insights into driver behavior and energy consumption, optimizing the school’s electric fleet management.

By partnering with us, the software and the implementation of video telematics technology, including dashcams, helped the client enhance safety, efficiency and communication within its school bus transportation system.

Electrical Vehicle Rental IoT Solution

electric-vehicle-rental-iot-solutions

Electric vehicle rental is one of the rapidly growing industries, due to the demand for sustainable and efficient transportation solutions. However, the businesses that offer electric vehicle bikes for quick commerce and food delivery are facing a challenge in fleet operations management, ensuring battery efficiency and delivering an optimized user experience. Trinetra Wireless steps in with its IoT-driven solutions to address these pain points and enable seamless fleet operations.

Challenges in the EV Rental Industry
  • Fleet Management: Limited visibility into real-time fleet performance.
  • Shift Management: Difficulty in synchronizing rider shifts with vehicle locking/unlocking systems.
  • Battery Management: Inefficient tracking of battery health, charge cycles, and swapping processes.
  • Fault Reporting: Lack of systems to categorize and report mechanical, electrical, or IoT-related faults.
  • Scalability: Managing rapid fleet expansions while maintaining operational efficiency.
Trinetra’s Offerings:

Smart User Application:

  • Authentication: Secure OTP-based login for riders.
  • Shift Management: Integrated IoT-enabled start/end shift controls with automatic shift summaries (time, distance, and battery usage).
  • Real-Time Monitoring: Live display of battery levels, range, and recommended battery swapping stations. Instant alerts for low battery levels.
  • Route Optimization: Integration with Google Maps and Here Maps for delivery route planning, with alerts for range-limited destinations.
  • Fault Reporting: Categorized fault reporting (mechanical, electrical, IoT-related) with options to upload photos or videos for diagnostics.

Fleet Management Platform:

  • Real-Time Dashboard: Live tracking of vehicles, battery levels, and fleet status (active, idle, or under maintenance).
  • Battery Swapping Management: QR-code-enabled mapping of vehicles, batteries, and charging stations with alerts for swapping issues.
  • Analytics & Reporting: Standardized reports covering fleet utilization, rider performance, and battery efficiency.
  • Maintenance Management: Predictive maintenance alerts and repair tracking for minimal downtime.
  • Role-Based Access: Configurable access for admins, operators, and maintenance teams to streamline operations.

Advanced IoT Architecture:

  • Hardware Modules: GPS tracking, accelerometers for crash detection, IoT-enabled locking/unlocking mechanisms, and battery performance sensors.
  • Communication Protocols: REST APIs and MQTT for seamless data exchange and real-time updates.
  • Security Features: Tamper detection, OTA firmware updates, and encrypted communication ensure hardware integrity.
Benefits Delivered by Trinetra
  • Operational Efficiency: Real-time tracking, route optimization, and predictive maintenance minimize downtime.
  • Enhanced User Experience: Intuitive app ensures seamless rides and live updates.
  • Data-Driven Decisions: Analytics offer insights for smarter decisions.
  • Scalable Solution: Easily expand fleets with consistent performance.
  • Robust Security: Encryption and protocols protect sensitive data.

Trinetra Wireless delivers customized IoT and software solutions that address the particular needs of the EV rental business. With features such as real-time tracking, predictive maintenance, and robust security, Trinetra empowers businesses to optimize operations, enhance user satisfaction and scale efficiently.

Discover how Trinetra can transform your electric vehicle fleet operations.

Medical Healthcare Fleet Tracking Software

Medical Healthcare Fleet Tracking Software

Delivering extremely important medical services in the hospital service industry depends on having dependable and efficient transportation. For one healthcare provider, this meant running a fleet of non-emergency and medical vans that provided free eye exams and clinics throughout many districts. Keeping track of and controlling these cars became a major pain point because each district had more than 50 destinations to visit. This case study examines how these problems were resolved and their operations were optimized by our cutting-edge tracking system.

Problem Statement

The healthcare provider faced several challenges:

  1. Route Tracking and Compliance: Ensuring that vehicles followed the predetermined routes set by the hospital was difficult. Manual entry and maintenance of travel logs were not only time-consuming but also prone to errors.
  2. Record Keeping: Keeping accurate records manually was cumbersome and often led to inconsistencies.
  3. Real-Time Monitoring: There was no efficient way to monitor the real-time location of the vehicles, which was crucial for ensuring timely medical services.
  4. Safety: The lack of advanced safety features in the vehicles, such as panic buttons, posed a risk to both passengers and drivers.
Solution

By implementing our advanced tracking solution, the healthcare provider was able to transform their vehicle management processes. Our solution included AIS140-certified devices with vehicle fitness certification and integrated panic buttons for enhanced safety. Key features and benefits of our solution included:

  1. Real-Time Vehicle Tracking: Our system provided real-time updates on the location of each vehicle, ensuring they followed the specified routes.
  2. Automated Route Monitoring: The solution allowed for automatic tracking of the route traveled by each vehicle, eliminating the need for manual entries.
  3. Consolidated Reporting: With our comprehensive reporting tools, the provider could generate vehicle-wise reports and calculate distances accurately, improving operational efficiency.
  4. Event-Based Reporting: Our solution offered expectation-based monitoring and event-based reporting, enabling the provider to receive real-time alerts and updates on vehicle performance and location.
Why Now?

A more trustworthy and efficient tracking system was critically required, according to the healthcare provider, to:

  • Ensure real-time vehicle location and receive timely alerts for better fleet management.
  • In order to maximize the delivery of services, constantly adhere to the scheduled paths.
  • Panic buttons and vehicle fitness certificates can boost passenger safety.
  • Streamline record-keeping and improve accuracy with automated systems.
Unique Selling Points

Our approach stands out against competitors due to:

  • Evolving Hardware and Software: We continuously update our hardware and software to meet the latest industry standards and technological advancements.
  • Expectation-Based Monitoring: Our system provides tailored monitoring based on specific expectations and requirements, ensuring that all operational needs are met efficiently.
  • Event-Based Reporting: Real-time event-based reports keep the provider informed about any deviations or issues, allowing for prompt corrective actions.
Results

Implementing our advanced tracking solution resulted in:

  • Improved Route Compliance: The provider could ensure vehicles followed the exact routes, improving service delivery and operational efficiency.
  • Enhanced Record-Keeping: Automated systems reduced the burden of manual entries, ensuring accurate and consistent records.
  • Real-Time Monitoring: Managers could track the real-time location of vehicles, ensuring they were on time and on route.
  • Increased Safety: Panic buttons and vehicle fitness certifications provided an added layer of safety for passengers and drivers.

Our advanced tracking solution provided the healthcare provider with the tools needed to overcome their operational challenges, leading to improved service delivery, better fleet management, and enhanced safety. By leveraging our innovative hardware and software, the provider could ensure their medical and non-emergency vans operated efficiently and reliably across all districts.

Stay ahead of the curve with our cutting-edge tracking technology.

Join the future of healthcare fleet management and ensure your medical transportation services are always on time, safe and efficient.

Contact us to get started.

Demo Vehicle Management Software for Car Dealers

Demo Vehicle Management Software for Car Dealers

Car dealerships face numerous challenges in managing their fleets, especially when it comes to ensuring the efficient use of demo vehicles. Admin and procurement managers are particularly concerned about visibility, operational efficiency and maintaining compliance with internal policies.

The key pain points include:

Lack of Visibility, Geofencing Issues, Idle Time Alerts, Ambiguity in Running Hours, Policy Compliance, Designated Parking Areas & Timely Deliveries.

Why Address These Problems Now?

The urgency to solve these problems stems from the complete lack of visibility into the cars’ operational status. Dealerships are increasingly aware that effective fleet management is critical to enhancing customer service and operational efficiency.

Trinetra’s Solution:

Our advanced fleet management solution addresses these challenges head-on with an innovative approach that combines ever-evolving hardware and software. The solution offers:

  • Expectation-Based Monitoring: Tailored tracking features that align with the specific needs of car dealerships.
  • Event-Based Reporting: Immediate alerts and insights into vehicle behavior, ensuring proactive management.
What Makes Our Approach Stand Out?

Unlike competitors, our solution integrates real-time monitoring with adaptive technology, enabling dealerships to not only track vehicle usage but also optimize performance. This adaptive nature allows for continuous improvement in fleet management practices.

Benefits & Observations:

The implementation of our solution has shown remarkable results across 15+ countries, with a staggering 13,000 active devices in operation. Key benefits include:

  • Waste Reduction: Dealerships have reported a 40% reduction in waste, primarily by minimizing unnecessary vehicle use and idling.
  • Improved Driver Behavior: There has been a 22% increase in instances of good driver behavior, leading to safer driving practices and reduced wear on vehicles.
  • Enhanced Efficiency: By reducing manual intervention, dealerships save an average of 2.5 hours per day, which can be redirected to other crucial operational tasks.
  • Increased Deliveries: The optimized management of demo vehicles allows dealerships to achieve nearly twice as many deliveries per day, boosting overall customer satisfaction.

Our fleet management solution enables car dealerships to improve visibility, ensure compliance, and boost efficiency. With real-time tracking and adaptive monitoring, dealerships can streamline fleet management, allowing managers to make informed decisions for better customer experiences and profitability.

In a rapidly evolving automotive landscape, our innovative approach  stands as a beacon of reliability and effectiveness, ensuring that dealerships not only meet but exceed their operational goals.

Don’t Let Visibility Issues Hold You Back – Explore Our Solutions!

Smart Asset Management Software for Mining Industry

mining asset management software

The Client

Trinetra was approached by a leading mining industry facing critical challenges in managing its numerous heavy equipment and fleet of vehicles across four diverse sites The client’s transport managers and facility department sought a comprehensive asset management solution to address issues related to vehicle visibility, productivity, manual errors and lack of real-time data.

Trinetra Solution

Trinetra provided robust asset management software tailored for the mining industry. The solution included:

  • Real-Time Visibility: A cutting-edge smart tracking solution for assets ensuring real-time visibility of heavy equipment, fleet of vehicles.
  • Geo-fencing Capabilities: Seamless implementation of geo-fencing within mining areas for enhanced security and operational control.
  • Idling Alerts: Immediate alerts on vehicle idling to optimize fuel consumption and reduce maintenance costs.
  • Accurate Running Hours: Precise tracking of running hours for effective evaluation of driver performance and enhanced productivity of equipment.
  • Centralized Dashboard: A centralized dashboard offering comprehensive insights into vehicle utilization and efficiency across all sites.
  • Instant Alerts and Reporting: Quick alerts and reporting features for earthmovers, ensuring timely maintenance and minimized downtime.
  • Weight Calculation: Smart integration for accurate weight calculation based on trip count and truck capacity.
  • API Integration: Seamless integration with existing systems through APIs for a smooth and error-free data flow with advanced technologies.
Benefits:

The implementation of Trinetra’s mining asset management software yielded significant benefits for the client:

  • Enhanced Visibility: Improved real-time visibility of heavy equipment and fleet of vehicles at sites.
  • Increased Productivity: Optimization of asset utilization and running hours resulted in increased overall productivity.
  • Error Reduction: Minimized manual entry errors for more accurate data and efficient operations.
  • Cost Savings: Idling alerts and timely maintenance reduced fuel/energy consumption and maintenance costs.
  • Centralized Control: A centralized dashboard empowered transport managers and facility departments with better control and decision-making capabilities.
  • Quick Response: Instant alerts and reporting facilitated swift responses to operational issues, minimizing downtime and disruption.
  • Accurate Weight Calculation: Precise weight calculation based on trip count and truck capacity for accurate production estimates.
  • Seamless Integration: API integration ensured a seamless flow of data, eliminating compatibility issues.

Our cloud based asset management solution with a GPS tech improved security, operational efficiency and visibility over assets and vehicular movements within the various sites. Contact us for details.

Fleet Management Solution for Medical Labs

fleet management solution for medical labs

The Client:

A leading medical diagnostics provider operates across 5 states with numerous laboratories. They face challenges in efficiently managing ambulance allocation for patient transport from multi-branch testing labs.

Business Requirement:

The client required a streamlined solution to manage ambulance requests swiftly & accurately. They needed a system that could centralize data entry, automate allocation processes & provide comprehensive reporting for better operational insights.

Solution Offering:

Trinetra Wireless provided a comprehensive fleet management solution tailored to the client’s needs:

  • Workflow Evaluation: Conducted an in-depth analysis of the client’s current ambulance request and allocation workflow.
  • Automation Integration: Implemented a centralized system that seamlessly integrates with Trinetra’s application to automate ambulance allocation and data entry.
  • Training & Support: Provided extensive training to the client’s sales, marketing teams, central managers, and drivers to ensure efficient adoption and operation of the new system.
  • Continuous Monitoring: Established mechanisms for ongoing monitoring and adjustment to optimize system performance and meet evolving needs.
Benefits:
  • Increased Efficiency: Automation reduced the manual workload, allowing staff to focus on critical tasks, resulting in faster ambulance dispatch and response times.
  • Cost Savings: Better resource management minimized idle time of ambulances and drivers, leading to reduced operational costs.
  • Improved Accuracy: Automated data entry and processing minimized errors, ensuring reliable service delivery and accurate reporting.
  • Enhanced Patient Satisfaction: Faster response times and reliable transportation improved patient experience and satisfaction with services.
  • Better Reporting: Automated reporting ensured timely and accurate data for strategic decision-making and planning, supporting management in delivering superior healthcare services.

Our fleet management solution revolutionized ambulance allocation and patient transport operations, achieving efficiency, cost savings and enhanced service reliability. The ongoing partnership with Trinetra leverages technology to advance healthcare delivery and patient care across their laboratory network.

 

AI-Based Driver Behaviour Solution

AI-Based Driver Behaviour Solution

Introduction

Trinetra Wireless has formed a strategic partnership with a leading corporate vehicle service provider in the transport and logistics industry. This collaboration aims to deploy an advanced, comprehensive solution that meticulously monitors driver behavior, greatly enhances passenger safety and optimizes operational efficiency to new heights.

Integrating Trinetra Wireless’s technology, the partnership enhances driver performance, passenger safety and operational efficiency, revolutionizing industry standards.

Business Requirements

The client faced several challenges in managing their fleet of corporate vehicles efficiently:

  • Difficulty in tracking driver behaviors and ensuring adherence to safety standards.
  • Identifying top-performing drivers for recognition and training.
  • Lack of comprehensive reports on driver performance and violations.
  • They were ensuring passenger and vehicle safety, which was paramount due to the corporate nature of their service.
Solution Offering:

Trinetra Wireless deployed an AI-based fleet management platform tailored for corporate vehicles:

  • AI-Based Driver Rating: Automatically rates drivers based on their on-road behavior over the past three months.
  • Automated Driver Management: Uses RFID technology for seamless driver identification and reduces manual intervention.
  • Real-Time Alerts & Reporting: Provides real-time alerts for violations, enabling proactive monitoring.
  • Driver Scorecards: Offers detailed insights into performance for targeted training and incentives.
  • Safety Enhancements: Buzzers alert drivers of violations, improving safety for drivers and passengers.
Benefits:
  • Operational Efficiency: Reduced time and costs to performance calculations and incentive planning.
  • Driver Retention: Easier identification and reward to top-performing drivers.
  • Safety and Compliance: Improved adherence to safety standards.
Exceeding Client Expectations:

Trinetra Wireless’ innovative fleet management solution not only met but exceeded the client’s expectations:

  • Enhanced driver behaviour ratings by 22% using AI and RFID technologies.
  • Reduced daily manual intervention by saving 2.5 hours.
  • Improved operational efficiency with a 40% reduction in wastage.
  • Implemented globally across 15+ countries with 13,000+ active devices, showcasing scalability and reliability.

Trinetra Wireless’ comprehensive approach to fleet management addressed critical pain points and positioned the client as a leader in corporate vehicle services through improved driver performance, enhanced safety measures and streamlined operations.

School Bus GPS Tracking System

school bus gps tracking system

Introduction

The client is a premier educational institution located in Bangalore providing quality education to students around the region. With excellent infrastructure, the school takes pride in providing an environment promoting the progress of the students. The school also provides transportation for its students coming from different locations with 50+ buses.

Business Requirement

The school wanted a school bus GPS tracking system so that parents and administration could know where their students are at any given time on any of their buses. The school wanted to place top emphasis on the safety of students with efficient vehicle tracking solution.

Trinetra Solution

Trinetra FMS – Fleet management, mobility & IoT solutions improved the educational institution’s day-to-day school bus operations by helping them monitor and manage the fleet. With Trinetra, school bus tracking system installed in their school buses, they can now easily track the movement of all the school buses and also receive alerts for driver violations such as idling for more than 15 minutes, braking, acceleration, RFID card punch miss outs and speeding through email and SMS. Trinetra – vehicle tracking application also makes it simple for the school to help identify misused vehicles, unauthorized trips or entry into areas that the vehicles are not permitted. Additional security measures such as Biometric and RFID integration are implemented to track the entry and exit of students from the school bus. With Trinetra – User friendly fleet management solution on its side, the school can now handle parental concerns immediately with a parent mobile app; respond to emergencies or bus breakdowns by locating the nearest vehicle available for assistance and increase driver accountability. The Fleet Maintenance module is an additional benefit for the institution that helps in extending vehicle life.

Benefits
  • Enhanced vehicle safety & student’s security
  • Comprehensive Monitoring of school buses
  • On time arrival at bus stops
  • Identify misuse of school buses
  • Efficient management of school buses & Vans
  • Avoid parent worries on student’s safety

Construction Fleet Management Software

construction fleet management software

The Client

A large company operating in the construction industry, having various services on offer to cater to the needs of clients and partners in the industry, required to streamline and economise their operations with information and communication. They deploy a variety of vehicles, earthmovers, machines and heavy equipment over different construction site locations which needed monitoring for different projects.

Business Requirement

The client clearly presented their pain points which actually pointed to a software solution with data analytics and mobile integration. Interacting with the managers Trinetra team identified their requirements. The client was seeking ways to save time and costs in their operations especially in running the vehicles and equipment as construction projects apparently run on thin margins. The client needs a more modern, technology-based solution to help them improve their data management.

They have mobile assets that are usually a mix of very expensive equipment and heavy machinery. They need to track them and identify any fuel wastage or fuel theft happening in their sites, which can be detected with the data gathered by the fleet monitoring system. Therefore, devices like fuel level sensors, temperature sensors and GPS tracking devices are used to triggering real-time critical alerts. Monitoring of vehicle drivers for right behaviour during the journeys and work hours can generate useful data for analysis and cost savings simultaneously.   Trinetra’s telematics platform with mobile app integration can be customised to solve the client’s problems.

Trinetra Solution

Construction companies need good control over mobile assets and technologies such as GPS and data analytics make the business more efficient. As drivers are driving different vehicles at different locations, at different times, they need to be tracked in real-time and with automation, like triggering of alerts and notifications. Operations are made more efficient and productive, with an effective Fleet Management System (FMS).

Trinetra’s construction fleet management software offers vehicle telemetry, monitoring sensors for different parameters, immediate alerts for non-compliance alarms for emergencies. The client can remotely monitor fleets of various sizes and descriptions using the data and software. With utilisation of the collected data, integrated mobile app and web dashboard provided on the fleet management software, managers can get multiple reports and alerts to streamline operations for higher efficiency.

The fleet monitoring platform satisfies the need for addressing real-time critical alerts required by the ready-mix concrete transport managers. By monitoring various parameters, they make sure that drivers/operators are behaving properly during the work hours with GPS enabled tracking. With customised GPS technology the fleet monitoring application (with real time details) installed by the client can easily identify if assets or equipment are within a construction site, or are being moved out, with geo-fencing. The FMS software generates Instant Alerts and reports to help maintenance of the moving assets and saving on fuel spend.

Benefits:
  • Monitor fuel consumption effectively
  • Optimize the operations with visibility of over 30%
  • High visibility on fleet movement and location
  • Managers can receive automated real-time alerts
  • Keeps the driver/operator engaged for less violation on multiple aspects
  • Fleet Management rules can be inducted and monitored as per requirement of the project
  • Expectation based monitoring and event based reporting
  • Ever evolving hardware and software updates

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